RASOI HOSPITALITY CO., LTD. (the “Company”) provides travel and hospitality booking services, primarily to travel agencies, tour operators and business partners (B2B). This policy describes the conditions applying to bookings, cancellations, refunds, payments and transaction disputes.

This policy should be read together with the specific quotation, invoice, booking confirmation and any supplier or service terms communicated before payment.

1. Nature of Services (B2B Model)

• The Company arranges travel-related services in Thailand, which may include sightseeing tours, yacht charters, transportation, excursions, events and group activities. Bookings are generally placed by travel agencies, corporate clients or authorized business partners on behalf of their customers.

• The booking party is responsible for providing accurate booking details and for communicating relevant service and cancellation conditions to the travelers or other persons on whose behalf a booking is made.

2. Booking Confirmation

• A booking is confirmed when the Company has accepted the booking, received the required payment (or agreed payment arrangement), and issued written confirmation, such as an invoice and booking confirmation or service voucher.
  
  
• The Company will identify the booked service, price, service date and any material booking-specific conditions in the quotation, invoice or booking confirmation, as applicable.

• Where a secure payment link is used, the payer should check the company name, booking or invoice reference and payable amount before completing payment.

3. Cancellation & Refund Policy

3.1 Cancellation before service delivery

• Cancellation before service delivery
• Any refund or cancellation charge will depend on the booking-specific terms disclosed before payment, timing of cancellation, non-recoverable supplier commitments, and applicable law.
• Where an amount has already been paid to a supplier or committed to a non-refundable service, the Company will explain any applicable non-refundable charges or deductions.

3.2 Services not provided or materially changed

• If the Company cannot provide a confirmed service, it will review the circumstances and, where appropriate, offer a reasonable alternative, rescheduling, or refund of the eligible amount.
• Refunds will be considered where a service has not been delivered, subject to booking records, the reason for non-delivery, applicable service terms and law.

3.3 Services provided or consumed

• Ordinarily, no refund is available after the booked service has been fully delivered or consumed, except where required by applicable law or where the Company otherwise agrees after reviewing the circumstances.
• Any complaint about incomplete or unsatisfactory services should be reported promptly with supporting details so the Company can investigate.

4. Requesting and Processing a Refund

• The booking party should contact the Company at info@rasoihospitality.com, providing the invoice or booking reference, payment details, reason for the request, and any relevant supporting evidence.
• The Company will review the request and communicate its decision and any applicable deductions or alternative arrangements.
• Approved card or online-payment refunds will normally be initiated through the original payment channel, where supported by the payment provider. The actual crediting date depends on the payment provider and issuing bank.
• A typical estimated banking credit period is 7–21 working days after a refund is processed; actual timelines may be shorter or longer depending on the bank, payment method and country.

5. Payment Links and Acceptance of Terms

Before proceeding with payment, the booking party or authorized payer should review the booking details and this policy, together with any booking-specific terms made available to them.

By completing payment, the payer confirms that they are authorized to make the payment and acknowledges the applicable booking terms and this Refund, Cancellation & Chargeback Policy. The Company will seek to make these terms accessible before payment, including by linking to them on the booking or payment page where technically supported.

For improved recordkeeping, the Company may separately request written or electronic confirmation of acceptance of the booking and cancellation terms.

6. Chargebacks and Payment Disputes

• Customers and booking partners are encouraged to contact the Company promptly if they believe a transaction is incorrect, a service has not been delivered, or a refund is due. This does not limit any rights to contact the card issuer or payment provider.
• The Company will cooperate with the payment gateway, acquiring bank and relevant card networks in reviewing legitimate disputes or chargeback requests.
• Depending on the transaction, available supporting records may include quotations, invoices, payment confirmation, booking communications, service vouchers, booking confirmations and service-delivery evidence.
• The Company will provide records reasonably available to it and permitted by applicable data protection and payment rules. As a B2B provider, it may not hold every end-traveler or cardholder document.
• If a chargeback or payment reversal has already been accepted or processed, the Company will coordinate any further refund actions to avoid duplicate refunds.

7. Good Faith, Accuracy and Fraud Prevention

The Company may seek further verification, decline a booking, or suspend delivery where there is a reasonable concern about fraudulent payment, unauthorized use, materially inaccurate information or misuse of the booking process, subject to applicable law and payment-provider rules.

8. Changes, Exceptions and Applicable Rights

Any booking-specific cancellation conditions expressly agreed before payment will apply alongside this policy. Nothing in this policy excludes or limits any mandatory rights or remedies available under applicable law or card-network and payment-provider rules. The Company may update this policy for future bookings; changes will not retrospectively remove rights already arising under confirmed bookings.

9. Contact and Dispute Resolution

For cancellation requests, refund queries and booking or payment disputes, please contact the Company directly. B2B clients may also coordinate with the relevant booking agency or business partner.

RASOI HOSPITALITY CO., LTD.
Email: info@rasoihospitality.com
Telephone: +66 92 540 8343