Refund Policy

Rasoi Hospitality Co. Ltd. (“the Company”) operates primarily as a B2B travel service provider, supplying travel-related services to registered travel agencies, tour operators, and business partners. This policy defines the terms governing cancellations, refunds, and chargebacks.

1. Nature of Services (B2B Model)
  • All services offered by Rasoi Hospitality Co. Ltd. are provided on a B2B basis.
  • Bookings are made by travel agencies or corporate partners, not by end consumers directly.
  • The Company does not have direct contractual relationships with end cardholders or travelers.
 
2. Booking Confirmation
  • A booking is considered confirmed once:
    ◦ Payment is successfully received, and
    ◦ An Invoice and Service Voucher / Booking Confirmation is issued.
  • The issued Invoice and Service Voucher constitute primary proof of service commitment.
 
3. Cancellation & Refund Policy

3.1 Services Not Provided

Refunds may be considered only if the service is not provided, subject to verification.

  • see below

3.2 Services Provided / Consumed

  • No refund will be granted once the service has been fully provided or consumed, including but not limited to:
    ◦ Yacht charters
    ◦ Tours and excursions
    ◦ Transfers
    ◦ Events and group activities
  • Refund requests made after service completion will be rejected.
 
4. Chargeback Policy
  • Chargebacks are not an acceptable alternative to contacting the booking travel agency.
  • For chargeback reviews, the Company will provide:
    ◦ Invoice
    ◦ Service Voucher / Booking Confirmation
  • These documents represent the full and complete documentation available under the Company’s B2B operating model.

Important:

  • The Company does not collect:
    ◦ Cardholder signatures
    ◦ Cardholder chat records
    ◦ Cardholder identity verification
  • Therefore, cardholder-level documents cannot be provided for B2B bookings.
 
5. Refund Processing Timeline
  • Approved refunds (where applicable) are processed via the original payment channel only.
  • Once a refund is initiated through the payment gateway:
    ◦ The crediting timeline is controlled by the issuing bank
    ◦ The Company has no control over bank processing speed
  • Typical bank processing time: 7–21 working days (may vary by bank and country).
 
6. Dispute Resolution
  • All disputes must first be raised with the booking travel agency.
  • The Company will cooperate with payment gateways and banks based on available B2B documentation.
  • Requests for documents beyond the Company’s B2B scope cannot be fulfilled.
 
7. Good Faith & Fraud Prevention
  • The Company reserves the right to:
    ◦ Suspend services
    ◦ Block payment methods
    ◦ Reject bookings
    in cases of suspected fraud, repeated chargebacks, or abuse of the payment system.
 
8. Acceptance of Policy

By proceeding with payment, the booking party (travel agency / partner) confirms that they have read, understood, and accepted this Refund, Cancellation & Chargeback Policy.

At Rasoi Hospitality Co. Ltd., we strive to provide exceptional travel experiences. In the event that you need to request a refund, please review our refund policy below:

Eligibility for Refund:

Refund requests will only be considered for cancellations made in accordance with our Cancellation Policy. Tours that are canceled within the specified cancellation period and meet the criteria outlined in our Cancellation Policy are eligible for a refund.

Refund Processing Time:

Refunds will be processed within 14 business days from the date of the eligible cancellation. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method.

Refund Amount:

The refund amount will be in accordance with our Cancellation Policy. Any applicable cancellation fees will be deducted from the total amount paid.

Denied Refunds:

Refund requests outside of the specified cancellation period or for reasons not covered by our Cancellation Policy may be denied. No refunds will be issued for no-shows or unused portions of a tour.

Contact Information:

For refund requests or inquiries, please contact our customer service team at rasoihospitality108@gmail.com. Please provide your booking reference number and relevant details to expedite the process.

Failed Transactions:

In the event of a failed transaction, where payment is not successfully processed, your booking will be considered incomplete, and you will not be eligible for the tour until payment is successfully received.

Policy Acceptance:

You acknowledge and agree to abide by our refund policy by using Rasoi Hospitality Co. Ltd. services. We recommend carefully reviewing this policy and ensuring that you meet the eligibility criteria before submitting a refund request. If you have any questions or concerns, please do not hesitate to contact us.

Contact Information

For Refund requests or any inquiries related to refund, please contact us at:

Rasoi Hospitality Co. Ltd.
No. 358/5 Moo 10,Nong Prue Sub-District,
Bang Lamung District,
Chon Buri Province 20150, Thailand.
+66 925408343